Policies at Island Kids
At Island Kids, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear and transparent. Read about them below, and contact us with questions.
All About Information Security
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, make a payment, register on the site, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name and email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site-related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Island Kids may collect and use the User’s personal information for the following purposes:
To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We may use feedback you provide to improve our products and services.
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Google AdWords Remarketing
Island Kids uses the Google Adwords Remarketing service to advertise on third party websites (including Google) to previous visitors to our Site. Google AdWords Remarketing is a remarketing and behavioural targeting service provided by Google. It connects activity on coopbike.com with the Adwords advertising network.
Google AdWords Remarketing places a cookie on your computer. This cookie does not identify you or give us access to your computer. The cookie allows us to show you relevant advertisements across the Google Advertising Network based on pages of the Jerseybeanstalk Site that you have viewed.
You can opt out of Google Adwords Remarketing by visiting http://www.google.com/settings/ads.
You can opt out of all third party cookie advertising by visiting http://www.networkadvertising.org/choices.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others. We do not share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with others.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on 29th July 2020
General Terms and Conditions
These General Terms and Conditions of Sale apply to any products you purchase from Island Kids, directly or through our website. These terms and conditions apply regardless of how you access the website, including via any device by which we make our website available to you.
You must read these terms and conditions carefully. When placing an order through the website, you will need to have read, understood and agree to the terms and conditions in their entirety. If you do not agree to these, you must not order any product(s) through the website.
To place an order you can either contact us directly or purchase on this website.
You confirm that all personal information provided to us by youis accurate, true to your knowledge, and kept up to date.
We shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your personal information. Should you become aware of or suspect any unauthorised use of your account, please contact us.
Completion of checkout online does not constitute our acceptance of your order from us. You will be notified by email as soon as possible with confirmation that we are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch of the product(s) is confirmed.
We have the right, prior to despatching the product(s) to decline an order for any reason, including legal and regulatory reasons.
Our contract with you will start when you receive the order despatch email and remain in place until the last day of your right to return the products.
If we cannot supply you with the all of the products you ordered, we will not process the parts of your order unavailable. We will inform you of this by email and, if you have already paid for the product(s), refund you in full for the item(s) as soon as reasonably possible.
If the fulfilment of any aspect of an order would be illegal or unlawful, we have the right to stop or cease to fulfil the order at any time, including after despatch of products or notification to you that the order is being processed. In such circumstances, you acknowledge that Island Kids shall incur no liability.
During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed.
By completing payment details you confirm that the method being used to make payment belongs to you, or is in your name where an agreement is entered into with any credit or third party provider.
We do not store your payment information, however third party providers used by usmay be using encrypted secure payment mechanisms that could store your data. Please see individual payment providers websites for further information on how they hold your personal information collected at payment.
We take full payment immediately for all products, unless you sign up to pay for your order using our third party credit provider. Card payments will be subject to authorisation from your card issuer, and credit facilities subject to a credit check.
Products ordered remain the property of Island Kids until we have delivered them to the address specified by you.
If you have already received the products you ordered from us, but your payment was not received, you must either pay for the items, or return them to us in the same condition that you received them, in accordance with our reasonable return instructions and at your own expense. If you fail to do this within 30 days from the date on which we notify you of cancellation of the order, we may arrange for collection of the products at your expense.
We reserve the right to charge you for any and all damage to any products that are the subject of an unpaid order.
Delivery and Collection Delivery
Orders are subject to a minimum of 10 working days before despatch as many items are made bespoke. The 10 working days does not begin until payment in received in full and all required order information including measurements is recieved. Timescales and charges for delivery vary depending on the products ordered, your delivery address and country, and the delivery services available.
Delivery will be to the address or store specified in your order. If no one is available at a residential or other address at the time of delivery, our courier will advise whether your order has been left in a specified safe place, or returned to depot/post office.
When the products are delivered to the delivery address specified in your order, all risk including of loss or damage to the products shall pass to you.
We shall be under no liability for any failure to deliver products when specified if the delay or failure is wholly or partly caused by circumstances beyond our control.
In the UK, delivery charge refunds can only be made in accordance with your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your statutory rights see “Right to Cancel” section below and contact yourlocal authority Trading Standards department or consumer advice centre.
Collection from address:
Customers residing in Jersey, can choose to collect their item directly from the business premises by prior arrangement only. Please contact us prior to payment to confirm availability.
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, we reserve the right to define what products can and cannot be delivered to which destination.
Island Kids products are sold on the basis that delivery duty is unpaid. You, as the recipient, may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and before placing an order for international delivery, youare required to check these details.
It will be your sole responsibility, where applicable to comply with any export controls or sanctions rules applied to products supplied to you.
We will make every effort to keep you informed should supply of your product(s) be prevented or delayed for reasons beyond our control.
We shall be under no liability to you for such delay or failure of products being delivered when originally specified.
Changes to an Order
Any changes to your order must be notified to us prior to their despatch, and be in writing (via email).
When an order is placed, you cannot make changes to your name or address once your order has been despatched.
If you amend or change your order this could lead to changes to your delivery timetable.
If you amend or change your order you may also find the item is no longer available, or that the price has changed for which you may be charged.
Right to cancel
If you are entering into a contract with us as a consumer online or ordered by telephone/email, you have the right to cancel* (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), your contract at any time up to 14 calendar days after the day on which you received the products you ordered.
When we have received all of your order back, any paid delivery charge will be included in your refund. The delivery charge refund will be to the value of standard delivery.
If you wish to cancel an order, please be aware that statutory rights of cancellation do not apply to lingerie, or any products with a hygiene seal where the seal has been removed, broken or damaged.
To exercise your right to cancel your contract with us, you must inform us of your decision in writing within 14 calendar days after the day you received the products, which you can do by emailing us directly.
While the products are in your possession, you must take reasonable care of them until you return them to us.
You shall send back any products or return them to us, without undue delay and in any event not later than 14 days from the day you communicate your cancellation of the contract to us.
The deadline is met if you send back any products before the 14 days has expired. You will have to pay any direct cost of returning any products to us.
Products that a made bespoke to your particular requirements, including fabric choice, size and style are not eligible for refund or return unless the product was received damaged. This customer will need to show proof of damage and to confirm that the product was received in a less than satisfactory state.
Products should be returned either with, or in their original packaging.
You are only liable for any diminished value of the products resulting from the unnecessary handling, in excess of what is necessary to establish, characteristics and functioning of the products. We will assess this charge when the products are returned but this charge will not be more than the original contract value
We will process your refund within 14 days of receipt of the products.
For products delivered to a third party, at your request in accordance with your order, youwill only be able to exercise this cancellation right if you can return the goods to us.